Shipping policy

Shipping Policy

Thank you for choosing to shop with us! We aim to provide a seamless shipping experience for all our customers, whether domestic or international. Please find below the details of our shipping policy:

Domestic Shipping:

  1. Processing Time:
    • Orders are typically processed and shipped within 3-5 business days after the order is placed.
    • If we receive an influx of orders, processing times may be delayed by a couple of days, but we strive to get packages mailed asap.
    • If there is a significant delay in the processing of your order, we will reach out to you via email.
    • Once your order has been processed you will receive tracking information via email.
  2. Shipping Methods:
    • We offer standard shipping and expedited shipping options for domestic orders.
    • Standard shipping usually takes 3-7 business days for delivery.
    • Expedited shipping typically takes 1-3 business days for delivery.
    • Estimated delivery dates are shown at checkout based on selected shipping method. Please note that these are estimates and not guaranteed.
  3. Shipping Rates:
    • Shipping rates for domestic orders are calculated based on the weight of the package and the destination. Calculated shipping rates are shown at checkout.
  4. Tracking Information:
    • Once your domestic order has been shipped, you will receive a tracking number via email, so you can monitor the status of your shipment.
  5. Shipping Address:
    • Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  6. Shipment Delays
    • If you are experiencing shipment delays, please contact the shipping carrier to get an update on your shipment status.
    • Once your package has been shipped, delivery delays are out of our control.

 

International Shipping:

  1. Processing Time:
    • International orders are typically processed and shipped within 3-5 business days after the order is placed.
    • If we receive an influx of orders, processing times may be delayed by a couple of days, but we strive to get packages mailed asap.
    • If there is a significant delay in the processing of your order, we will reach out to you via email.
    • Once your order has been processed you will receive tracking information via email.
  2. Shipping Methods:
    • We offer international standard shipping options for our international customers.
    • International standard shipping times vary by destination and can range from 7-21 business days for delivery, depending on customs clearance and local postal services.
    • Estimated delivery dates are shown at checkout based on selected shipping method. Please note that these are estimates and not guaranteed.
  3. Shipping Rates:
    • Shipping rates for international orders are calculated based on the weight of the package and the destination country. Calculated shipping rates are shown at checkout.
  4. Customs and Duties:
    • Please note that international orders may be subject to customs duties and taxes imposed by the destination country. If your order is subject to customs duties and taxes these will be calculated and charged during checkout.
  5. Tracking Information:
    • Once your international order has been shipped, you will receive a tracking number via email, so you can monitor the status of your shipment. However, tracking information may be limited in some international destinations.
  6. Shipping Address:
    • Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  7. Shipping Restrictions:
    • Some international destinations may have shipping restrictions due to local regulations or import restrictions. Please check with your local customs office for any specific shipping limitations.

Shipping Delays:

    • If you are experiencing shipment delays, please contact the shipping carrier to get an update on your shipment status.
    • Once your package has been shipped, delivery delays are out of our control.

 Lost or Damaged Packages:

While we take great care to ensure that your orders are well-packaged and securely shipped, we understand that unforeseen circumstances may lead to lost or damaged packages. In the event that your package is lost or arrives damaged, please follow the guidelines below:

Lost Packages:

  1. Domestic Orders:
    • If you believe your domestic order is lost in transit, please first contact the shipping carrier to report the lost package.
    • Once you have reported the package as lost with the carrier, please contact our customer service team. We will work with you and the shipping carrier to track the package and resolve the issue.
  2. International Orders:
    • For international orders, please allow sufficient time for customs clearance and local postal delivery. If you suspect that your international order is lost in transit, please first contact the shipping carrier to report the lost package.
    • Once you have reported the package as lost with the carrier, please contact our customer service team. We will work with you and the shipping carrier to track the package and resolve the issue.

Damaged Packages:

  1. Upon Receipt:
    • If your package arrives visibly damaged, please take photos of the damaged packaging and products, and contact our customer service team within 48 hours of receipt.

Resolution Process:

  1. Claims Process:
    • Our customer service team will guide you through the claims process for lost or damaged packages. This may involve working with the shipping carrier to file a claim and arrange for a replacement or refund.
  2. Replacement or Refund:
    • Depending on the circumstances, we will work to either reship your order or provide a refund for the lost or damaged items.
  3. Documentation:
    • In cases of damaged packages, we may request documentation, such as photographs of the damaged items and packaging, to support the claims process.

Please Note:

  • It's important to report lost or damaged packages to us promptly, as there may be time limitations for filing claims with shipping carriers.

We are committed to ensuring that you receive your orders in excellent condition, and we will do our utmost to resolve any issues related to lost or damaged packages.

 

If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer service team info@uppercrufts.com

Shipping Insurance:

To provide added peace of mind for our customers, we offer shipping insurance as an optional add-on for domestic and international orders. Shipping insurance can provide coverage for lost, stolen, or damaged packages during transit. Here are the key details about our shipping insurance:

Coverage:

  • Shipping insurance provides coverage for the full value of the order in the event of loss, theft, or damage during transit.
  • This coverage extends to both domestic and international orders.

Optional Purchase:

  • Customers have the option to purchase shipping insurance at the time of checkout for a nominal fee based on the total order value.

Claims Process:

  • In the event of a lost, stolen, or damaged package, customers with shipping insurance can file a claim with our customer service team.
  • We will guide customers through the claims process and work to expedite the resolution, whether that involves reshipping the order or providing a refund.

Peace of Mind:

  • Opting for shipping insurance offers an additional layer of protection for your orders, ensuring that you are covered in the event of unforeseen circumstances during shipping.